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Home / Tourbusiness / Education / Tempus project / Seminars / Quality management for services in tourism, hotels and restaurants

Quality management for services in tourism, hotels and restaurants

	Victor Yankovenko, director of Tourism Department, Ministry of Sports and Tourism, opens the seminar
	Prof. Klaus Rosenthal (University of Paderborn) described his expirience of Tempus project realisation in Russian Federation and the Ukraine and the results of education system reforms in CIS.
	“The concept of services quality in tourism” (prof. A. Steinecke, Germany) The concept of services quality in tourism (pdf, de, ~250Kb) The concept of services quality in tourism (pdf, ru, ~400Kb)
	“Quality of service in hotels and restaurants” (prof. W. Fuchs, Germany) Quality of service in hotels and restaurants (pdf, de., ~35Kb) Quality of service in hotels and restaurants (pdf, ru., ~145Kb)
	“Evaluation of tourism service quality” (prof. H. Pechlaner, Italy) Evaluation of tourism service quality (pdf,en, ~850Kb) Evaluation of tourism service quality (pdf, de, ~250Kb)
	“Service quality in hotels, restaurants and tourism in Slovakia today and yesterday” (prof. J. Kucherova, Slovakia) Service quality in hotels, restaurants and tourism in Slovakia today and yesterday (pdf, ru, ~470Kb)
	“Quality management of hospitality service in Baltic countries” (prof. H. Standl, Germany) Quality management of hospitality service in Baltic countries (pdf, de, ~1,8 MB) Quality management of hospitality service in Baltic countries (pdf, ru, ~1,9 MB)